Terms of service

Terms of Service

Carpet Crafting

Welcome to Carpet Crafting. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Conditions

By visiting our website or making a purchase, you engage in our service and agree to comply with these Terms of Service, including any additional policies referenced herein. If you do not agree to all the terms, you may not access the website or use our services.

Carpet Crafting reserves the right to update, change, or replace any part of these Terms at any time. Continued use of the website following changes constitutes acceptance of those updates.

2. Eligibility to Use the Website

By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian and are legally capable of entering into a binding contract under Indian law.

3. Products & Services

  • Carpet Crafting specializes in handcrafted rugs and home décor products.
  • All product descriptions, images, and prices are provided to the best of our ability.
  • Slight variations in size, design, color, and pattern may occur due to the handmade nature of our products and are not considered defects.

We reserve the right to discontinue or modify any product without prior notice.

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.
  • Prices are subject to change without prior notice.
  • We reserve the right to refuse or cancel any order due to pricing errors, stock issues, or suspected fraudulent activity.
  • Payments must be completed in full before order processing and dispatch.

5. Order Acceptance & Cancellation

  • Placing an order does not guarantee acceptance.
  • Orders may be cancelled by Carpet Crafting at our discretion prior to dispatch.
  • Customers may request cancellation only before dispatch. Once shipped, orders cannot be cancelled.

6. Shipping & Delivery

  • Free shipping is available across India.
  • International shipping charges are calculated at checkout.
  • Delivery timelines are estimates and may vary due to logistics, weather conditions, or customs procedures.
  • Carpet Crafting is not responsible for delays caused by third-party courier services or customs authorities.

Please refer to our Shipping & Returns Policy for detailed information.

7. Returns & Refunds

  • A 15-day hassle-free return policy is available for domestic (India) orders only.
  • Custom-made or made-to-order rugs are non-returnable and non-refundable.
  • Returned items must meet our eligibility criteria as stated in the Shipping & Returns Policy.

Refunds, if approved, will be processed to the original payment method within a reasonable time.

8. Intellectual Property

All content on this website—including text, images, logos, designs, graphics, and product visuals—is the property of Carpet Crafting and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to the website or systems
  • Upload or transmit malicious code, viruses, or harmful content
  • Engage in activities that disrupt or harm the website’s functionality

Violation of these terms may result in immediate termination of access.

10. Accuracy of Information

While we strive to ensure all information on the website is accurate, complete, and current, errors may occur. Carpet Crafting does not warrant that product descriptions, pricing, or other content is error-free and reserves the right to correct errors without liability.

11. Limitation of Liability

Carpet Crafting shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our liability, if any, shall be limited to the value of the product purchased.

12. Indemnification

You agree to indemnify and hold harmless Carpet Crafting from any claims, damages, losses, or expenses arising from your breach of these Terms of Service or misuse of the website.

13. Force Majeure

Carpet Crafting shall not be held responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.

14. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

15. Contact Information

For any questions regarding these Terms of Service, please contact us through our official website communication channels.